This is not patchwork IT.
Every system I build is designed to last. Every problem I solve gets understood before it gets fixed. If you want cheap and fast, I’m not your guy. If you want bulletproof infrastructure and someone who actually gives a damn about your business staying online — I am.
Business IT Services
Network Design & Installation
Enterprise-grade Ubiquiti UniFi systems — routers, access points, switches — installed and configured properly. Not consumer gear dressed up as business equipment. Dual ISP failover so your office stays online even when a provider goes down. VLAN segmentation to keep staff, guest, and device traffic separate. Full documentation and labeling so the next person who opens the rack understands what they’re looking at.
Medical & Professional Offices
Clinics, dental practices, physical therapy centers, law offices, accounting firms — businesses where data security and uptime aren’t optional. I build HIPAA-aware network infrastructure that protects patient data, keeps systems running, and doesn’t create compliance headaches. The cardiologist whose network I overhauled hasn’t had a connectivity issue since. That’s the standard.
Restaurant & Hospitality IT
I’ve worked directly with Toast POS support to restore systems after critical failures — including a 24-port switch fire that took a restaurant completely offline. I understand what it means when your POS is down during service. I move fast, I stay until it works, and I build the kind of redundancy that prevents the next outage.
Ongoing Support & Maintenance
Proactive maintenance, troubleshooting, and on-site support for businesses that want continuity. Same-day response when available. I’m not a help desk ticket — I’m a person who answers the phone and knows your system.
Personal & Remote Support
Technology shouldn’t make your life harder. If a website, form, or piece of software has been sitting on your to-do list for weeks because it’s just too frustrating — that’s exactly what this service is for.
Remote help is available for job applications and online forms, Word, Excel, and PowerPoint, account setup and password issues, software troubleshooting, confusing websites, and general computer problems you’ve been putting off. Help is patient, practical, and focused on actually getting it done — not just explaining what went wrong.
Rates
Business / On-Site
$100/hr — Scheduled
$200/hr — Same-day emergency
$250/hr — Weekend / after-hours
Personal / Remote
$75/hr — Remote support for individuals
Industries served
Medical clinics · Dental practices · Physical therapy · Law offices · Accounting firms · Wellness studios · Restaurants using Toast POS · Small professional service businesses · Individuals who need patient, thorough tech help
📍 Austin, TX · Serving Cedar Park, Liberty Hill, Round Rock, and surrounding areas
📞 (512) 765-4357 · ✉️ tucker@tuckershelpdesk.com