About Me

I am Tucker, and I have been doing this work for more than 20 years.

I spent much of my career in high-pressure technical environments. I was one of the original four employees at Firefly Aerospace and part of the founding infrastructure team. I built IT systems there from the earliest days through orbital launch — environments where precision mattered, systems could not fail, and the cost of a bad call was real. I know what it feels like to work in a place where something breaking is not just inconvenient, it is a serious problem.

That experience shaped how I work. I stay calm in situations that are not calm. I find the actual failure instead of guessing. I explain what happened without burying you in jargon. And I help you understand what to do so the same thing is less likely to happen again.

I am based in Austin and I work with people who run real businesses — restaurants, medical offices, contractors, retail, small offices. People who do not have an IT department but still need things to work.

I am not the cheapest option. I am the one you want when it matters.

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My Background

20+ years in IT across high-pressure operational environments, small business support, and enterprise infrastructure.

Firefly Aerospace (founding team) — One of four original employees. Built and managed IT infrastructure from startup through orbital launch. Worked in an environment where system reliability had real operational and safety consequences.

Austin-based, locally focused — I live here, I work here. When you need someone on-site, I am not dispatching a contractor from across the city.

Plain English communication — I explain what failed, why it failed, and what you can do to reduce the risk of it happening again. No jargon. No upselling. Just a clear picture of what happened and what comes next.

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How I Work

You can work with me on demand — call when you need me and I respond based on how urgent it is — or set me up on a managed monthly plan and I’ll keep your systems maintained so there’s less to call about. Emergency calls get emergency response, scheduled work gets scheduled rates, and managed clients get proactive month-to-month coverage. Whatever fits how you run.

I work with a small number of clients at any given time so I can actually respond when something goes wrong. I am not managing a ticket queue for 200 businesses. When you call, I pick up.