Emergency IT support for Austin small businesses — internet outages, POS failures, network crashes, and anything else that’s stopping your operation. Same-day and after-hours response available.
No contracts. No retainer. You call when you need me.
What I Do
When something important breaks — your internet goes down, your POS stops processing, your staff can’t get into their computers — you don’t have time to wait three days for an appointment. You need someone who picks up, shows up, and gets things working again.
That’s what I do.
Tucker’s Help Desk is an emergency IT response service based in Austin, Texas. I work with small businesses, medical offices, restaurants, contractors, and local service businesses. I respond quickly, diagnose fast, explain things in plain English, and get your operation back online.
I am not a monthly subscription service. I am not a managed IT provider trying to lock you into a contract. I am a senior IT professional with 20+ years of experience who shows up when something breaks and fixes it.
If Any of This Is Happening Right Now, Call Me
- Internet is down and you cannot process payments or communicate
- POS system is down and you cannot run transactions
- Business Wi-Fi has failed and your staff cannot work
- Network is down — nothing is connecting
- Printer or label printer is jammed, offline, or broken and blocking operations
- Email access is down — you cannot send, receive, or access your inbox
- A workstation has crashed, will not boot, or is locked out
- New equipment is not working and needs to be set up properly
- Router, firewall, or switch is failing or misconfigured
- Your medical office or practice management system is inaccessible
- Something important broke and you do not know what it is
If the cost of staying down is higher than the cost of calling, call.
Clear Rates. No Surprises.
What you pay depends on when you need help and how urgent the situation is. Emergency response costs more because it interrupts active work, requires rapid deployment, and prioritizes your crisis over everything else in my schedule.
Scheduled IT Work
$150 / hour | 2-hour minimum
For non-urgent projects booked at least 48 hours in advance. Setup, configuration, upgrades, general maintenance, hardware installs, and planned work of any kind.
Same-Day Urgent Support
$250 / hour | 2-hour minimum
For issues that need attention today but are not fully stopping your operation. Available subject to scheduling.
Business-Down Emergency Response
$350 / hour | 3-hour minimum
For situations where your business cannot operate normally. Internet outages, POS failures, network outages, email failures, or any issue actively preventing your staff from working or your business from serving customers.
After-Hours, Weekend, and Holiday Emergency
$500 / hour | 3-hour minimum
For evening, weekend, and holiday calls, or any situation requiring immediate response. This rate reflects full availability, outside-hours interruption, and priority response.
Remote Emergency Triage
$250 for the first hour | $175 / hour after
When remote access is possible, I start there — it is faster and less expensive than waiting for on-site dispatch. If on-site is needed, we move to the appropriate on-site rate.
On-Site Dispatch / Priority Response Fee
$150 to $250, applied toward the first hour of service
A priority dispatch fee is collected before I leave for on-site work. It covers immediate scheduling disruption and travel, and is credited toward your first hour — not added on top of it. Same-day scheduled work: $150. Business-down or after-hours emergency: $250.
Why Emergency Support Costs More
You are paying for priority access.
When you call for a business-down emergency, your crisis moves to the front of everything else in my schedule. Other work gets rescheduled, my day gets reorganized, and I am on the road or on the phone with you within the hour. That priority access has a real cost.
You are paying for the disruption.
After-hours and weekend calls interrupt personal time, not office hours. Evenings, weekends, and holidays carry a higher rate because I am available when other IT professionals are not. That is the point.
You are paying to stop the bleeding.
The cost of an emergency call is almost always far less than the cost of continued downtime — in lost revenue, missed transactions, staff hours wasted, and customer trust. Emergency rates reflect the urgency and stakes of the situation, not an inflated markup on the same service.
Scheduled work costs less because it works differently.
When you book in advance, I can plan. Routing is efficient. There is no scrambling. That savings gets passed to you as a lower rate. If your situation can wait 48 hours, book scheduled service. If it cannot, you know where to find me.
How It Works
Step 1: Call or Contact Me
Tell me what is happening and how urgent it is. If it is a business-down emergency, say so. I will let you know when I can respond and what rate applies.
Step 2: Triage Starts Immediately
If the issue can be diagnosed remotely, we start there. Remote triage is faster and cheaper, and many issues can be resolved without a site visit.
Step 3: On-Site When Needed
If I need to come to you, I do. Dispatch fee is confirmed before I leave. Most on-site visits are same-day or within the hour for emergencies.
Step 4: Fix, Explain, Document
I fix the issue. I explain what failed and why, in plain English. I tell you if there is anything you can do to reduce the risk of it happening again. You get a clear invoice with exactly what was done and how long it took.
Something Broken? Let’s Fix It.
If your business is down or heading that way, do not wait it out. Call now or use the contact form to describe what is happening and how urgent it is.