I help Austin small businesses two ways: emergency response when something breaks, and managed monthly plans that keep things from breaking. Below is a breakdown of the work I handle.

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Managed IT — Monthly Plans

Prefer to have your IT handled month to month instead of calling when things break? I take on managed clients on a simple monthly agreement, sized to your business. A typical plan includes:

• Proactive monitoring of servers, network, and workstations
• Patch and update management for operating systems and key software
• Managed antivirus, firewall, and network security
• Managed backup and recovery — automated, monitored, and test-restored
• Microsoft 365 and email management
• Priority help desk with faster response and included support hours
• Asset tracking and vendor management (ISP, hardware, software)
• Monthly reporting and a standing check-in

Plans are tailored to your setup — ask for a quote.

Emergency IT Response

This is the core of what I do. When your business is down, I respond fast, find the failure, and get things working again.

Common emergency calls:

• Internet outage — can’t process payments, communicate, or operate
• POS system down — register failure, payment terminal offline, system crash
• Network outage — nothing is connecting; staff cannot work
• Business Wi-Fi failure — drop-outs, no signal, or complete failure
• Email failure — can’t send, receive, or access accounts
• Workstation crash — won’t boot, locked out, hardware failure
• Printer or label printer failures blocking operations
• Router, firewall, or switch failures
• Medical office system failures — EMR access, practice management, or network

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Small Business Network and Infrastructure

Setting up a network right the first time saves you from emergency calls later. I handle new builds, upgrades, and repairs for:

• Wired and wireless network setup
• Router, firewall, and switch configuration
• VPN setup and access control
• Network security hardening
• Internet failover configuration

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Workstation and Device Setup

• New computer setup and configuration
• Data migration from old to new machines
• Software installs and licensing
• Printer and peripheral setup
• Windows and Mac support

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Server and On-Premise Systems

• Small business server setup and configuration
• File sharing and backup setup
• Remote access configuration
• Storage and NAS setup
• Basic virtualization

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Managed Backup and Recovery

I can set up and verify your backup systems so that if something goes wrong, recovery is fast.

• Cloud backup setup and monitoring
• Local backup verification
• Recovery testing
• Backup failure response

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Consulting and Technology Planning

Not every IT problem needs an emergency call. Sometimes you need someone to sit down, look at what you have, and tell you what is working, what is at risk, and what to do next.

• Technology audits for small businesses
• Security risk review
• Infrastructure planning
• Vendor and equipment recommendations