I specialize in emergency response and operational recovery for small businesses in Austin. Below is a breakdown of the types of work I handle.
Emergency IT Response
This is the core of what I do. When your business is down, I respond fast, find the failure, and get things working again.
Common emergency calls:
- Internet outage — can’t process payments, communicate, or operate
- POS system down — register failure, payment terminal offline, system crash
- Network outage — nothing is connecting; staff cannot work
- Business Wi-Fi failure — drop-outs, no signal, or complete failure
- Email failure — can’t send, receive, or access accounts
- Workstation crash — won’t boot, locked out, hardware failure
- Printer or label printer failures blocking operations
- Router, firewall, or switch failures
- Medical office system failures — EMR access, practice management, or network
Small Business Network and Infrastructure
Setting up a network right the first time saves you from emergency calls later. I handle new builds, upgrades, and repairs for:
- Wired and wireless network setup
- Router, firewall, and switch configuration
- VPN setup and access control
- Network security hardening
- Internet failover configuration
Workstation and Device Setup
- New computer setup and configuration
- Data migration from old to new machines
- Software installs and licensing
- Printer and peripheral setup
- Windows and Mac support
Server and On-Premise Systems
- Small business server setup and configuration
- File sharing and backup setup
- Remote access configuration
- Storage and NAS setup
- Basic virtualization
Managed Backup and Recovery
I can set up and verify your backup systems so that if something goes wrong, recovery is fast.
- Cloud backup setup and monitoring
- Local backup verification
- Recovery testing
- Backup failure response
Consulting and Technology Planning
Not every IT problem needs an emergency call. Sometimes you need someone to sit down, look at what you have, and tell you what is working, what is at risk, and what to do next.
- Technology audits for small businesses
- Security risk review
- Infrastructure planning
- Vendor and equipment recommendations
Something Broken? Let’s Fix It.
If your business is down or heading that way, do not wait it out. Call now or use the contact form to describe what is happening and how urgent it is.